African Soup in a Bag

... So tasty so easy

Shipping and Returns Policy

HOW TO ORDER:
1. Purchase direct online by logging in / signing up.
2. Call toll-free 855-646-5050 OR 1-734-646-5050 within the US to place your order.
3. For any International orders, please email us at orders@africansoupinabag.com.


PAYMENT METHODS:

1. We accept major credit cards (Visa and Master Card). Please contact our office to make arrangements for any other payment method.
2. For credit card payments, please make sure the cardholder's name, billing address, and zip code is exactly as listed on your credit card company's file. Incorrect or incomplete information will delay your order.

SHIPPING:
1. All prices are F.O.B.
2. Please allow 2-3 business days for orders to be shipped.
3. All orders will receive a confirmation by telephone or email with tracking information for the shipment.
4. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
5. ASIAB will ship all orders via United States Postal Service (USPS). Please contact our office if an alternate shipping method is required.
6. ASIAB will drop ship orders anywhere within the United States upon request.
7. Some of our products are drop shipped.

RETURN & EXCHANGE POLICY:
1. 30 days money back guarantee with no restocking fee, no returns after 30 days from the date of purchase.
2. All items returned for exchange must be in original package, free of markings, and in clean, resalable condition. ASIAB will not accept items that have been used, abused, mishandled, worn or have any missing parts.
3. Shipping charges are non-refundable.
4. Customized merchadize and items sold at special discounted prices cannot be returned or exchanged.
5. The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs under the Free Shipping Promo.
6. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
7. Please be aware that replacements are subject to availability.
8. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.

 

RMA PROCEDURES:
1. Please contact our office to request a Return Merchandise Authorization (RMA) number.
2. Returned items must be received within 14 days of a RMA number being originally issued.
3. A copy of the original packing list must be included with the return package.
4. The RMA number must be clearly marked on the outside of the package.
5. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 14 days from the date it was originally assigned, then ASIAB has the right to refuse the shipments.   

ASIAB encourages customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.

 

AFRICAN SOUP IN A BAG ---SO TASTY ---- SO EASY

For large orders, call the toll free or local number for price quote)

Call Toll-free: 1-855-646-5050, 1-734-646-5050

Fax:1-866-561-5207